Reimbursement performance is not a fraud-prevention rate.

The PSR's APP scams dashboard, updated on 30 July, covers the first quarter of 2026. It reports that 89% of the value of reimbursable claims was returned to victims, amounting to £72.6 million in that quarter. The dashboard tracks reimbursement outcomes within its reporting scope. These figures should not be read as the percentage of scam attempts stopped or the share of all fraud losses recovered.

Editorial interpretation: ask learners to name the numerator, denominator and period before interpreting any fraud statistic. Compare loss prevention, customer reimbursement and claim handling as separate outcomes. A dashboard can improve one measure without demonstrating improvement in all of the others.

A question for your next team meeting

What would we need to verify before this changes our workflow?